For Policies issued FROM 1st April 2009 (Prefixed W):

• Medical Emergencies
• All Other Claims

MEDICAL EMERGENCIES

What you should do in the event of a medical emergency outside your usual place of residence and in all cases invlolving repatriation of curtailment:

The emergency assistance provided for you by this Insurance is operated by AXA Assistance.

In the event of any illness, injury, Accident involving anyone insured under this policy where the anticipated costs are likely to exceed £300 or result in hospitalisation you must notify AXA Assistance. They will direct you to an appropriate medical facility and may be able to guarantee costs on your behalf.

When contacting AXA Assistance please state that your insurance is provided by White Horse Insurance Ireland Limited and quote reference WHIL/TIA/04/2009

By telephone: 0044 (0)845 271 2457

Note: You must retain receipts for medical and additional costs incurred.

Hospital Treatment Abroad

If You are admitted to hospital You must contact AXA Assistance immediately. If You do not, this could mean that We will not provide cover or We will reduce the amount We pay for medical expenses. If You are not admitted to hospital but You receive medical treatment abroad as an outpatient under £300, You should pay the hospital or clinic and claim back Your medical expenses from White Horse Insurance Ireland Claims Department when You return to the United Kingdom, Channel Islands or Republic of Ireland.

Returning Early

If You have to return to the United Kingdom, Channel Islands or Republic of Ireland under the Cancellation and Curtailment section Medical Expenses section AXA Assistance must authorise this. If they do not, this could mean that We will not provide cover or We may reduce the amount We pay for Your return to the United Kingdom, Channel Islands or Republic of Ireland. AXA Assistance reserve the right to repatriate You should Our medical advisors view You as being fit to travel.

Please read your Policy Schedule for full information.

 

MAKING A CLAIM

To make a claim other than any claim for medical emergencies or curtailment please contact the White Horse Insurance Ireland Claims Department on Telephone number: 0871 664 7995 or write to: White Horse Insurance Ireland Limited, PO Box 173, Bradford, BD11 2WS

When contacting the claims handler, please have the following information to hand:

• Name of Your policy and where it was purchased
• Master Policy Number WHIIL/TIA/04/2009
• Validation Certificate Policy Number
• Resort and country visited
• Value of the claim
• Brief circumstances
• Travel dates
• Incident date

Failure to have the above information at hand, may result in Your claim being delayed. Claims must be notified within 31 days of the incident date which gave rise to the claim.