MAKING A CLAIM - 0871 664 7995

To make a claim other than any claim for medical emergencies or curtailment please contact the White Horse Administration Services Limited by:

• Telephone : 0871 664 7995 (Calls cost 10p. per minute from BT landlines. Calls from mobiles and other networks be more)
• E-mail: claims@white-horse.ie; or
• write to: White Horse Administration Services Limited, PO Box 5633, Walsall, WS6 9BB

When contacting the claims handler, please have the following information to hand:

• Name of Your policy and where it was purchased
• Master Policy Number:  WHIIL/TIA-UK/2011
• Validation Certificate Policy Number
• Resort and country visited
• Value of the claim
• Brief circumstances
• Travel dates
• Incident date

Failure to have the above information at hand, may result in Your claim being delayed. Claims must be notified within 31 days after the end of the trip.

 

MEDICAL EMERGENCIES +44 845 610 1426

What you should do in the event of a medical emergency outside your usual place of residence and in all cases invlolving repatriation of curtailment:

The emergency assistance provided for you by this Insurance is operated by our Emergency Assistance Service.

In the event of any illness, injury, Accident involving anyone insured under this policy where the anticipated costs are likely to exceed £300 or result in hospitalisation you must notify First Assist. They will direct you to an appropriate medical facility and may be able to guarantee costs on your behalf.

When contacting our Emergency Assistance Service please state that your insurance is provided by White Horse Insurance Ireland Limited and quote reference WHIIL/TIA-UK/2011:
By telephone: 0044 (0)844 879 8313 or 0044 (0)208 763 7932

Note: You must retain receipts for medical and additional costs incurred.

Hospital Treatment Abroad

If You are admitted to hospital You must contact our Emergency Assistance Service immediately. If You do not, this could mean that We will not provide cover or We will reduce the amount We pay for medical expenses. If You are not admitted to hospital but You receive medical treatment abroad as an outpatient under £300, You should pay the hospital or clinic and claim back Your medical expenses from White Horse Insurance Ireland Claims Department when You return to the United Kingdom, Channel Islands or Republic of Ireland.

Returning Early

If You have to return to the United Kingdom, Channel Islands or Republic of Ireland under the Cancellation and Curtailment section Medical Expenses section our Emergency Assistance Service must authorise this. If they do not, this could mean that We will not provide cover or We may reduce the amount We pay for Your return to the United Kingdom, Channel Islands or Republic of Ireland. Our Emergency Assistance Service reserve the right to repatriate You should Our medical advisors view You as being fit to travel.

Please read your Policy Schedule for full information.