Travel Insurance Claims


Travel Insurance Direct
0800 652 9944
Travel Insurance Direct

MAIKING A CLAIM

To make a claim other than any claim for medical emergencies or curtailment please contact:


Direct Group Travel Services
Telephone: 0344 412 4296
Write: Direct House, Quay Point, Lakeside Boulevard, Doncaster DN4 5PL


Please quote scheme number 04729D (Travel Insurance Direct) and state under which section(s) a claim is being made. This will ensure you are sent the correct claim form(s).

 

PLEASE DO NOT FORWARD ANY DOCUMENTS UNTIL YOU SUBMIT THE COMPLETED CLAIM FORM.


IMPORTANT: Please read the claim form carefully and ensure that You provide all the documentation requested. Failure to fully complete the claim form or forward all the requested documentation in support of Your loss will prevent us from reviewing Your claim. Please note that additional information or documentation may be required to substantiate Your loss if it is considered necessary. In no event should a claim be notified later than 31 days after the end of the Trip.


UK General Insurance Ltd are an insurers agent and in the matter of a claim act on behalf of the insurers.


SECTION 15 SCHEDULED AIRLINE FAILURE - CLAIMS PROCEDURE

Any occurrence which may give rise to a claim for Scheduled Airline Failure should be advised as soon as reasonably practicable and in any event within 14 days to:


IPP Claims Office
IPP House, 22-26 Station Road, West Wickham, Kent, BR4 0PR
Tel: +44 (0)20 8776 3752 Fax: +44 (0)20 8776 3751 Email: info@ipplondon.co.uk
Website: www.ipplondon.co.uk
IPP will only accept claims submitted up to six months after the failure. Any claims submitted after the six month period will NOT be processed.

 


 

WHAT YOU MUST DO IN THE EVENT OF A MEDICAL EMERGENCY OUTSIDE THE UNITED KINGDOM OR IN ALL CASES INVOLVING REPATRIATION OR CURTAILMENT

 

The emergency assistance provided for You by this insurance is operated by Global Response and Healthwatch S.A. In the event of any Illness, injury, Accident or hospitalisation which requires:

 

  • Inpatient treatment, anywhere in the world You must contact:
    Global Response:
    Tel: +44 (0)113 318 8114
    Fax: +44 (0)113 318 8115
     
  • Outpatient treatment, anywhere in the world, excluding North America and the United Kingdom, You must contact:
    Healthwatch S.A.
    Tel: +44 (0)113 3180 124
    Fax: +44 (0)113 3180 125
    Email: newcase@healthwatch.gr
     
  • Outpatient treatment, in North America and the United Kingdom You must contact:
    Global Response:
    Tel: +44 (0)113 318 8114
    Fax: +44 (0)113 318 8115


Our Emergency Assistance Services may be able to guarantee costs on Your behalf. When contacting Our Emergency Assistance Service please state that Your insurance is provided by UK General Insurance Ltd arranged by Travel Insurance Direct and quote the appropriate scheme name and scheme number:


Scheme Name: Travel Insurance Direct
Scheme Number: 04729D


Note: You must retain receipts for medical and additional costs incurred and You are responsible for any policy Excess which should be paid by You at the time of treatment.

 

 

OUTPATIENT INSTRUCTIONS TO DOCTORS/CLINICS:
In order to have your invoices paid quickly, please send your invoice together with a copy of the Validation Certificate (clearly showing the policy number and names) and any supporting documentation related to the outpatient treatment (medical report, cost breakdown)by email to newcase@healthwatch.gr


You must include your bank account details, IBAN no's and/or swift code for payment to be processed electronically.


Out Patient Department Tel: 00 30 2310 256454
Out Patient Department Fax: 00 30 2310 256455 or 00 30 2310 254160
E-mail: newcase@healthwatch.gr

 

RETURNING EARLY TO THE UNITED KINGDOM
If You have to return to the United Kingdom under Section A1 (Cancellation and Curtailment) or Section B (Medical Expenses) Our Emergency Assistance Service must authorise this. If they do not, this could mean that We will not provide cover or We may reduce the amount We pay for Your return to the United Kingdom. Our Emergency Assistance Service reserve the right to repatriate You should Our Emergency Assistance Service view You as being fit to travel.