Travel Insurance Terms

Travel Insurance Direct
0800 652 9944
Travel Insurance Direct


IPID - Insurance Product Information Document


Travel Insurance Agencies Limited
Suite 316 Sackville Place
44-48 Magdalen Street





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  1. The Financial Conduct Authority (FCA)
    The FCA is the independent watchdog that regulates financial services.
    It requires us to give you the ability to print this document. Use this document to decide if our services are right for you.
  2. Whose products do we offer?
    We only offer products from a limited number of companies.
  3. Which service will we provide you with?
    You will not receive advice or a recommendation from us. We may ask some questions to narrow down the selection
    of products that we will provide details on. You will then need to make your own choice about how to proceed.
  4. What will you have to pay us for our services?
    No fee will be charged for our assessment, advice or recommendations. You will receive a quotation which will
    tell you about any other fees relating to any particular insurance policy.
  5. Who regulates us?
    Travel Insurance Agencies Limited, Sackville Place, Suite 316, 44-48, Magdalen Street, Norwich, Norfolk NR3 1JU is
    authorised and regulated by the Financial Standards Authority. Our FCA Register Number is 306767.
    Our permitted business is retailing travel insurance and vehicle breakdown insurance. You can check this on the
    FCA's Register by visiting the FCA's website
  6. Ownership
    Travel Insurance Agencies Limited is a privately owned company. The company reflects the market segments targeted.
  7. What to do if you have a complaint
    If you wish to register a complaint, please contact us:

    ... in writing: The Managing Director, Travel Insurance Agencies Limited, Suite 316 Sackville Place, 44-48 Magdalen Street, Norwich, NR3 1JU

    .. by phone: 01603 561 160

    If you cannot settle with us, you may be entitled to refer it to the Financial Ombudsman Service.

  8. Are we covered by the Financial Services Compensation Scheme (FSCS)?
    We are covered by the FSCS. You may be entitled to compensation from the scheme if we cannot meet our
    obligations. This depends on the type of business and the circumstances of the claim.

    Insurance advising and arranging is covered for 100% of the first £2,000 and 90% of the remainder of the claim,
    without any upper limit.

    Further information about compensation scheme arrangements is available from the FSCS.