Q. I don't have swine flu at present. Will I be covered if I catch it before I go and cannot travel?
A. Yes. You will need to make a claim in the usual way supported by a medical certificate.
Q. If I contract Swine Flu whilst abroad, will I be covered?
A. Yes, provided you are not travelling against medical advice and were not aware of any symptoms before you travelled. If you need to cut your trip short because of Swine Flu then you should contact the Assistance Company as soon as possible.
Q. I don't have swine flu at present but have decided not to travel. Can I get a refund on my travel insurance?
A. You can only get a refund if you are still within the 14 day cooling off period on your insurance. There is no cover for cancellation simply due to the fear of contracting swine Flu.
Q. What if the airline refuses travel at the airport?
A. You will be covered for cancellation as long as you are suffering from Swine Flu. You would need to supply a medical certificate from your GP or from the airline medical practitioner. We strongly suggest getting written confirmation from the airline of their refusal to carry you. If it turns out you are not suffering from swine flu you would need to seek recompense from the airline.
Q. If I contract Swine Flu whilst on holiday and I am placed in quarantine and miss my flight home, will I be covered?
A. Yes, You should contact the Assistance Company who will deal with your medical expenses and any additional accommodation and repatriation costs in the normal way.
More Information:
For more general advice on swine flu and travel you can visit the following website:
www.fco.gov.uk/en/travelling-and-living-overseas/swine-flu
If you think you may have swine flu you should phone your GP or visit the Pandemic Flu web site:http://www.direct.gov.uk/pandemicflu.
Many customers are asking where they stand regarding their travel insurance and Swine Flu. We are happy to say that regarding our travel insurance policies Swine Flu is covered under our insurance in the same way as any other medical condition. 