Emergencies

A Medical Emergency
Travel Insurance Direct policy holders have access to a 24-hour ‘emergency medical assistance’ helpline. In the event of death, medical expenses over £500, accidental injury or illness likely to require hospitalisation, repatriation call the assistance helpline immediately. They will advise on and/or make the necessary arrangements for the best course of action.

Keep all receipts, accounts and documentary evidence. You will need these to make a claim against your travel insurance.

Loss or Damage of Personal Baggage, Property, Money or Documents:
Report the loss or damage to the appropriate authorities as soon as possible - if in a public place contact the police). If you intend to make a claim against your travel insurance, you must report the incident within 24 hours and obtain an official report. If the loss or damage takes place on public transport or in a hotel, you must report the claim in writing to the carrier or hotel within 24 hours and obtain an official loss/damage report. Contact your travel insurer as soon as you return home.