Emergencies

Travel Links

Travel Insurance > Travel Tips > Emergencies

A Medical Emergency
Travel Insurance Direct policy holders have access to a 24-hour ‘emergency medical assistance’ helpline. In the event of death, medical expenses over £500, accidental injury or illness likely to require hospitalisation, repatriation call the assistance helpline immediately. They will advise on and/or make the necessary arrangements for the best course of action.

Keep all receipts, accounts and documentary evidence. You will need these to make a claim against your travel insurance.

Theft of Personal Baggage, Property, Money or Documents:
Thefts or attempted thefts and muggings should be reported to the police authority as soon as possible. If you intend to make a claim against your travel insurance, you must report the theft within 24 hours and obtain an official report. Contact your travel insurer as soon as you return home or at least within 28 days of the event.

Loss or Damage of Personal Baggage, Property, Money or Documents:
Report the loss or damage to the appropriate authorities as soon as possible - if in a public place contact the police). If you intend to make a claim against your travel insurance, you must report the incident within 24 hours and obtain an official report. If the loss or damage takes place on public transport or in a hotel, you must report the claim in writing to the carrier or hotel within 24 hours and obtain an official loss/damage report. Contact your travel insurer as soon as you return home.